Privacy Policy

Last updated: 21/07/2025

This Privacy Policy describes how Lodgeik Ltd collects, uses, and protects your personal information when you use our services and website, in compliance with UK GDPR and the Data Protection Act 2018.

1. Information We Collect

• Personal identifiers (name, email, contact number)
• Booking and payment details
• Technical information (IP address, browser type)
• Correspondence you send to us

2. How We Use Your Information

• To manage bookings and guest communication
• To respond to inquiries and complaints
• To comply with legal and regulatory obligations
• To improve our services and website

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity (e.g. managing bookings)
• Legal obligation
• Legitimate interests (e.g. business administration)
• Consent, where explicitly provided

4. Data Sharing

We only share data where necessary with:

• Booking platforms (e.g., Airbnb, Booking.com)
• Payment processors and service providers
• Regulatory bodies if required by law

5. Your Rights

You have the right to access, correct, or request deletion of your data. You may also object to processing or request restriction where applicable. Contact us at sam@lodgeik.co.uk.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

7. Security

We implement reasonable security measures to protect your data from loss, misuse, or unauthorised access.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of any material changes via our website.